Cancellation policy

Subscriptions

• You authorize automatic charges for each cycle (product, shipping, taxes and other fees) until you cancel or change the subscription.
• Some subscriptions renew automatically at the end of their term unless cancelled.
• To cancel, pause, skip or modify, use the link in your order confirmation email, your customer account, or the subscription management page, where available.
• Requests must be made before the next order is processed, charged, packed or fulfilled. A cycle already processed or shipped cannot be cancelled, but future cycles can.
• Keep your payment, billing, shipping, contact and account details current.

Pre-orders and backorders

• The product may be out of stock, newly launched, limited, or awaiting production. Estimated dates are not guaranteed.
• You may pay in full, pay a deposit, or pay nothing at checkout. Any balance may be charged later, as stated at checkout.
• You can cancel only before the order is processed, packed, fulfilled or handed to the logistics provider. After that, you may request a return, refund or replacement under the Refund Policy and applicable law.
• MOOD FOOD may cancel at any time for reasons such as stock, production, quality, supplier, pricing, payment or suspected fraud. If it does, the amount paid is refunded.

Failed payments

If a payment is declined, expired, reversed or disputed, we may retry the charge, ask for another payment method, pause fulfillment, delay delivery, or cancel the order or subscription.

Address changes and failed delivery

Keep your shipping address, phone and email accurate before each order is processed. We are not responsible for failed delivery or extra fees caused by incorrect or unreachable customer information, to the extent the law allows.

Returns and refunds

Cancellations, returns, refunds and replacements for special purchase options follow the Refund Policy and the specific offer terms. Your consumer rights for defective, unsafe, expired, damaged, incomplete or misdescribed goods are not affected.

Approved refunds generally go to the original payment method. Timing depends on Shopify, payment providers and banks.

Questions

Check your order confirmation email or your customer account, or contact us at help@moodfood.co.