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Legal notice

This website is operated by MOOD COMMERCIAL CORP. (MOOD FOOD), Warehouse 2, Samaca Rd. Calzada, 1630 Taguig City, Philippines.

Acceptance

By using the site, placing an order or contacting us through it, you accept this notice and the related policies: Terms of Service, Privacy Policy, Refund Policy, Shipping Policy and Cancellation Policy.

Intellectual property

The brand name, logo, content and product materials are owned or licensed by the company. You get a limited personal-use license. Without written consent, copying, reselling, using our trademarks in marketplace or social media content, imitating our packaging, scraping the site, and using site content to train AI systems are prohibited.

Authorized sales

Genuine products are sold only through this website, official marketplace stores and authorized partners. Resale, repackaging and commercial use are prohibited. We do not verify products bought from other sellers and may decline support for them.

Using the website

  • Bots, security probing, fake or abusive orders, promotion abuse, impersonation and harassment are prohibited.
  • Fake reviews, fabricated illness or food safety claims, and false statements made to obtain refunds are prohibited. Truthful reviews and genuine complaints to government agencies are welcome.

Scam warning

We communicate only through official channels and @moodfood.co emails. We never ask for payment to personal bank or e-wallet accounts, or for OTPs or passwords. Report suspicious messages to help@moodfood.co with the subject "IMPERSONATION".

Product information

Product labels are the authoritative source for ingredients, allergens, storage and expiry. Website content is not medical or dietary advice.

Violations, liability and disputes

  • We may suspend accounts, cancel orders and pursue legal remedies for violations.
  • To the extent the law allows, liability is limited to the amount paid for the relevant order.
  • Legal notices must be sent in writing to help@moodfood.co and by courier. Please allow 30 days to resolve a dispute before filing a claim, except for reports to government agencies or urgent injunction requests. Claims must be brought individually, not as class actions.