FAQs

Peanut butter

• Store in a cool, dry place away from direct sunlight. Refrigerating after opening extends shelf life and slows oil separation.
• The oil on top is natural peanut oil. There are no stabilizers or added oil, so stir before use.
• Not formulated for pregnant women or young children. Consult a doctor or pediatrician.

Bars and KiDS

• Store in a cool, dry place away from sunlight.
• Shelf life is 10 to 12 months under favorable conditions. The expiry date is on the packaging.
• Allergen warnings: wheat, soy, peanuts, tree nuts, milk, eggs, and traces of sulfites. The facility is not nut-free.
• Bars are not formulated for pregnant or breastfeeding women.
• Probiotics are generally safe for most healthy kids, but not for those who are immunocompromised or seriously ill.

Orders

• Cash on delivery is not accepted.
• Orders can be placed anytime. Processing happens Monday to Saturday, 9 a.m. to 5 p.m.
• Once confirmed, orders cannot be changed or cancelled. MOOD FOOD may cancel multiple or fraudulent orders.
• If a product is unavailable, we will offer a replacement or refund.
• Some items have per-customer purchase limits.

Shipping

• Nationwide delivery within the Philippines. There is no pickup option.
• The delivery fee appears before checkout.
• Delivery dates cannot be chosen. Our fulfillment partner, LOCAD, retries failed deliveries.
• Tracking updates come by email, call or text.

Payment

• Accepted: Mastercard, Visa, Maya, GCash and QRPH.
• You get a confirmation email once the order goes through.
• Card details are not stored on the site. Payments are processed by Maya.

Returns

For damaged, incorrect or incomplete items, email hello@moodfood.co within 24 hours. Include a clear photo of the items and waybill, and an unboxing video.

Still need help?

Email help@moodfood.co. We reply Monday to Friday, 9 a.m. to 5 p.m.